Delivery, Shipping, Pick-up and Return Policies Information
Due to the COVID-19 situation, possible items may not be available and delays in delivery may occur. Please email us for products availability and/or time for availability.
Furniture Town Plus only provides local delivery for up to 50 miles from store location in Los Angeles California(90039). No Shipping available outside this location. Products ordered for delivery or pick-up will be available within 4-14 days depending on the manufacturer. Once order is available, you will be contact to pick-up or schedule a delivery date and time. Due to the COVID-19 situation, possible delay in delivery may occur.
White Glove Delivery Service
Delivery service is available for up to 50 miles only from our store location. Delivery service includes unpacking, assembly, and set-up of furniture to your room of choice. Service also includes removal and disposal of all debris from packaging material.
Due to the COVID-19, customer may request delivery driver to leave item at the front door and not have them(s) enter the home. Then customer is repository for getting item(s) item the home. We at Furniture Town Plus would like to keep our customers and employees safe and limit exposure to COVID-19 as much as possible. Thank you for your understanding.
Delivery Charge Rate within 50 Miles
Delivery Charge will be applied at the time of check-out in the shopping cart. All Deliveries include unpacking and Set-up but must require easy access to deliver all merchandise. Please notify us of any stairways or small access areas that may be an issue. Prices do not include the removal of any doors or removal of any previous furniture to complete delivery. For rescheduling or canceling a delivery, we must be notified 48 hours before the delivery date. A re-deliver fee may be assessed in the event we have not received proper notification.
- Within 15 miles of our store: $89
- 15 to 30 miles of our store: $119
- 30 to 50 miles of our store: $159
Preparing For Delivery
We will need you to have the room cleared beforehand so that we can work effectively. If you have any concerns with doorways and tight spaces being an issue to get the furniture into your home, you can contact us and we will gladly try to find a solution on how we can it in. There is no guarantee that the furniture you’re interested in will fit in the space you like, so please measure furniture’s dimensions to see if they will fit through doorways and fit in the desired location before purchase.
Scheduling Deliveries
We do stock products at the store location, as well as to products that must be ordered. Therefore once we have all merchandise for orders available, we will contact you to schedule a delivery date and a 2-4 hour time window. We will give you a call the day before your delivery date to confirm your delivery availability. We will be able to deliver your furniture every day of the week except Sundays. Due to the customer’s route, location and merchandise ordered, we cannot take any request for morning or night deliveries.
Store Pick-Up Information
Pick-up is only available at the Los Angeles Store Location between Monday through Saturday. Hours for pick-up are 11am to 6pm. No pick-ups available on Sunday.
Defective or Damaged Merchandise
Before you sign that you have received all merchandise in good condition, please inspect all materials of furniture for damaged, defects or imperfections that may occur before or during delivery. If there is some issue with your furniture is not in good condition, we will do our best to fix the issue or replace it.
Return Policy
Customer must contact Customer Service to authorize a return.
Items can only be returned within 3 days after delivery. A restocking fee of 20% and a pick-up charge will be applied to all returns, the original delivery charge is non-refundable.
After return items have been received, credit card purchase refund will be issued within 3 business days depending on the bank’s processing time. Cash purchase refunds will be mailed within 3 business days.